COURSE DURATION: 8 hours

In this growing electronic age, we often forget how important it can be to have simple telephone etiquette. Outside the realm of texting and emails, many people still use the telephone as a primary source of communication. Knowing the proper etiquette and procedures for speaking with someone on the telephone can show a great deal of professionalism as well as social knowledge.

COURSE CONTENT:

•     Preface
•     Aspects of Phone Etiquette
•     Using Proper Phone Language
•     Eliminate Phone Distractions
•     Inbound Calls
•     Outbound Calls
•     Handling Rude or Angry Callers
•     Handling Interoffice Calls
•     Handling Voicemail Messages
•     Methods of Training Employees
•     Correcting Poor Telephone Etiquette