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DQS Ethical Conformance Soft Skills Programme

DQS Ethical Conformance Soft Skills Programme



Duration: 3 Weeks

The Ethical Conformance Soft Skills Programme is designed around the ETI Base Code requirements. The contents is universal, aimed at: inspection of your processes, suppliers and facilities against the nine principles of the ETI Code, as well as ensuring you are compliant with relevant national and international legislation. Being able to demonstrate that your brand follows ETI standards provides consumers with the confidence that you trade in a fair and ethical manner.

Being ethically aware and responsible as a brand builds a positive rapport with your target market
It makes sense to align your strategy with consumer priorities, which will sustain your business and customer base in the long run.
Provides evidence that your company has a commitment to ethical trading, which is increasingly valued by consumers.
Encourage improved trading practices across industry and support workers' rights. Ensures you can legally claim your products are 'fair trade'


Coaching and Mentoring

  • Preface
  • Defining Coaching and Mentoring
  • Setting Goals
  • Understanding the Realities
  • Developing Options
  • Wrapping it All Up
  • The Importance of Trust
  • Providing Feedback
  • Overcoming Roadblocks
  • Reaching the End
  • How Mentoring Differs from Coaching

Conducting Annual Employee Reviews

  • Preface
  • How to Conduct Annual Reviews
  • Categories for Annual Review I
  • Categories for Annual Review II
  • Common Mistakes Managers Make when Conducting Employee Reviews I
  • Common Mistakes Managers Make when Conducting Employee Reviews II
  • Successful Tips for Concept of Pay for Performance
  • How to Tie Employee Compensation to Firm-Wide Returns
  • How to Communicate Employee Expectations Effectively
  • Meaningful Questions to Gauge Employee Happiness I
  • Meaningful Questions to Gauge Employee Happiness II

Employee Motivation

  • Preface
  • A Psychological Approach
  • Object-Oriented Theory
  • Using Reinforcement Theory
  • Using Expectancy Theory
  • Personality’s Role in Motivation
  • Setting Goals
  • A Personal Toolbox
  • Motivation on the Job
  • Addressing Specific Morale Issues
  • Keeping Yourself Motivated

Leadership and Influence

  • Preface
  • The Evolution of Leadership
  • Situational Leadership
  • A Personal Inventory
  • Modeling the Way
  • Inspiring a Shared Vision
  • Challenging the Process
  • Encouraging the Heart
  • Basic Influencing Skills
  • Setting Goals

Performance Management

  • Preface
  • The Basics (I)
  • The Basics (II)
  • Goal Setting
  • Establishing Performance Goals
  • 360 Degree Feedback
  • Competency Assessments
  • Kolb’s Learning Cycle
  • Motivation
  • The Performance Journal
  • Creating a Performance Plan

Business Ethics

  • Preface
  • What is Ethics?
  • Implementing Ethics in the Workplace
  • Employer/Employee Rights
  • Business & Social Responsibilities
  • Ethical Decisions
  • Whistle Blowing
  • Managerial Ethics
  • Unethical Behavior
  • Ethics in Business (I)
  • Ethics in Business (II)

Conflict Resolution

  • Preface
  • An Introduction to Conflict Resolution
  • Conflict Resolution Styles with the Thomas-Kilmann Instrument
  • Creating an Effective Atmosphere
  • Creating a Mutual Understanding
  • Focusing on Individual and Shared Needs
  • Getting to the Root Cause
  • Generating Options
  • Building a Solution
  • The Short Version of the Process
  • Additional Tools

Delivering Constructive Criticism

  • Preface
  • When Should Feedback Occur?
  • Preparing and Planning
  • Choosing a Time and Place
  • During the Session (I)
  • During the Session (II)
  • Setting Goals
  • Diffusing Anger or Negative Emotions
  • What Not to Do
  • After the Session (I)
  • After the Session (II)

Women in Leadership

  • Preface
  • Women and the Workforce
  • The Leadership Gap
  • Barriers to Women’s Leadership
  • Traits of Women’s Management
  • Benefits of Women’s Leadership
  • Nurture Women’s Leadership
  • Actively Recruit Women
  • Encourage Networking Opportunities
  • Pair Women with Mentors
  • Create Educational Opportunities

Human Resource Management

  • Preface
  • Human Resources Today
  • Recruiting and Interviewing
  • Retention and Orientation
  • Following Up with New Employees
  • Workplace Health & Safety
  • Workplace Bullying, Harassment, and Violence
  • Workplace Wellness
  • Providing Feedback to Employees
  • Disciplining Employees
  • Terminating Employees

Workplace Diversity

  • Preface
  • Understanding Diversity
  • Understanding Stereotypes
  • Breaking Down the Barriers
  • Verbal Communication Skills
  • Non-Verbal Communication Skills
  • Being Proactive
  • Coping with Discrimination
  • Dealing with Diversity Complaints as a Person
  • Dealing with Diversity Complaints as a Manager
  • Dealing with Diversity Complaints as an Organisation

Workplace Harassment

  • Preface
  • The Background
  • Developing an Anti-Harassment Policy
  • Policies in the Workplace
  • Proper Procedures in the Workplace
  • False Allegations
  • Other Options
  • Sexual Harassment
  • Mediation
  • Conflict Resolution
  • The Aftermath

Emotional Intelligence

  • Preface
  • What is Emotional Intelligence?
  • Skills in Emotional Intelligence
  • Verbal Communication Skills
  • Non-Verbal Communication Skills
  • Social Management and Responsibility
  • Tools to Regulate Your Emotions
  • Gaining Control
  • Business Practices (I)
  • Business Practices (II)
  • Making an Impact

Social Intelligence

  • Preface
  • Increase Your Self Awareness
  • The Keys to Empathy
  • Active Listening
  • Insight on Behaviour
  • Communication
  • Social Cues (I)
  • Social Cues (II)
  • Conversation Skills
  • Body Language
  • Building Rapport

Gender Awareness Foundation Training

  • Introduction - Gender Awareness
  • Gender and discrimination: What is it, and why does it occur?
  • The Case for Human Rights and Business
  • What impact does gender-based violence and discrimination have on Human Rights?
  • What leads to gender-based violence and discrimination?
    • Contextual
    • Societal
    • Workplace related
    • Individual
    • Intersectionality
  • Women's Empowerment Principles


  • Downloadable DQS internationally recognized Academy certificate, with a certificate number that can be verified on the portal.
  • Registration on the eLearning Portal is valid for 1 year with access to live updates, subject matter experts/instructors.
  • Includes animated scenario's, case studies, quizzes

To learn more about registration on the portal, watch this introduction video

Contact us at for more information.



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