COURSE DURATION: 1 hour 30 minutes

Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the frontlines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.
This book will look at all types of customers and how we can serve them better and improve ourselves in the process.

COURSE CONTENT:

• Preface
• Who We Are and What We Do
• Establishing Your Attitude
• Identifying and Addressing Customer Needs
• Generating Return Business
• In-Person Customer Service
• Giving Customer Service over the Phone
• Providing Electronic Customer Service
• Recovering Difficult Customers
• Understanding When to Escalate
• Ten Things You Can Do to WOW Customers Every Time