Course Duration - 1 day

In this module learners will be provided with an understanding of and insight into managing critical tasks. This module will provide learners with the necessary competence to identify, analyse, document and observe critical tasks, by defining critical tasks, identifying critical tasks, analysing and documenting critical tasks and observing critical tasks.

COURSE CONTENT:

Define critical tasks

• Introduction
• Defining critical tasks
• Developing tasks procedures

 Identify critical tasks

• Introduction
• Inventory occupations
• Inventory all tasks within each occupation
• Identify the critical tasks

 Analyse and document critical tasks

• Introduction
• Reduce the task to the steps performed
• Six steps involved in analysis
• Analysis by discussion
• Pinpoint loss exposures
• Make an improvement check
• Develop controls
• Write procedures or practices
• Preparing functional practices
• Emphasis in work practices
• Purpose of task practice
• Put to work
• Update and maintain records

 Observe critical tasks

• Introduction
• Importance of identifying and evaluating changes
• Planned observation
• Seeing vs observing
• Informal observations
• Planned observations
• Preparing
• Deciding which tasks to observe
• Deciding whom to observe
• Scheduling planned observations
• Reviewing key facts
• To tell or not to tell?
• Observation key point tips
• Discussing – immediate feedback
• Preparing for performance discussion
• Recording
• Follow-up
• Partial observations
• Planned observation benefits