COURSE OVERVIEW

DURATION: 24 Hours

This module equips learners with the critical skills and knowledge needed to effectively investigate incidents and perform root cause analysis. Participants will learn how to organize and lead an investigation team, gather relevant information, and analyse investigation reports to identify underlying causes. The course also covers the importance of corrective actions and the pivotal role that site leadership and management play in the investigation process. By the end of this module, learners will be able to conduct thorough investigations and contribute to a culture of continuous improvement and safety within their organisation.

COURSE CONTENT:

Causes and consequences of incidents

• Achieving incident control
• Consequences of incidents
• Incident Ratio studies
• Causation model
• Immediate causes of incidents
• Root causes of incidents
• Inadequate systems control
• Inadequate risk assessment

Incident investigation

• Introduction
• Effective investigation programme
• Key goals for incident investigations
• Reporting of incidents
• Importance of reporting
• When an incident occurs
• Investigation pre-planning

 Investigator team organisation

• Introduction
• Investigator selection
• Qualities of investigators
• The investigation team
• Specialist investigators
• When the investigation begins
• Investigation policy

 Gathering information

• Introduction
• Diagrams, maps, and sketches (position)
• Witness interviews and statements (people)
• Parts preservation and examination (parts)
• Records collection and examination of evidence (paper)
• Process information
• Incident reconstruction

 Investigation reports and corrective actions

• Introduction
• Preliminary report
• Corrective actions
• Full report
• Report reviews and assessments
• Assessment of quality of site investigations

  Role of the site’s leadership/management in investigations

• Introduction
• Role of higher levels of management
• Incident response and investigation procedure

Benefit:

• Downloadable DQS International certificate, with a certificate number that can be verified on the portal.
• Content is supplied and reviewed by international DQS Technical Experts/ Lead Auditors
• Registration on the eLearning Portal is valid for 1 year with access to live updates, subject matter experts/instructors
• Assessment questions after every section with a 100% pass rate, ensuring internalization of content
• Downloadable manuals and other resources

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