DQS SSRM 11: Effective communication skills
R750.00
COURSE OVERVIEW
Duration: 1 Day
This eLearning course is designed to equip learners with essential communication skills to effectively manage their company’s SHEQ (Safety, Health, Environment, and Quality) program. The module covers a range of communication techniques, focusing on how to enhance understanding and engagement across all levels of the organisation. Learners will explore key areas such as the orientation process, SHEQ meetings, and the promotion of the SHEQ program. By the end of the course, learners will be able to apply effective communication strategies to foster a positive SHEQ culture and drive successful program implementation.
COURSE CONTENT:
Effective communication skills
- Introduction
- Definition of communication
- Sending and receiving processes
- Effective communication tips
The orientation process
- Introduction
- Common orientation errors
- Types of orientation
- General orientation
- Worksite (job-specific) orientation
- The job instruction process
- Planned personal dialogues
- Assessing planned personal dialogue
SHEQ meetings
- Benefits of group meetings
- Activities for effective meetings
- Preparation
- Presentation
- Visualisation
- Participation
- Evaluation
SHEQ programme promotion
- Introduction
- Plan the promotion
- SHEQ campaign guidelines
- Behaviour based incentives
- Other promotional avenues
- Other promotional avenues
- Assessing SHEQ promotion
BENEFITS
- Downloadable DQS certificate, with a certificate number that can be verified on the portal.
- Content is supplied and reviewed by international DQS Technical Experts/ Lead Auditors
- Registration on the eLearning Portal is valid for 1 year with access to live updates, subject matter experts/instructors
- Final exam with a 100% pass rate
To learn more about registration on the portal, watch this YouTube introduction video
Contact us at elearning.sa@dqs.de for more information.
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