Duration - 24 Hours

ISO/IEC 17021-1:2015 contains principles and requirements for the competence, consistency and impartiality of bodies providing audit and certification of all types of management systems.

COURSE CONTENT: 

Scope
Normative references
Terms and definitions
Principles

• General
• Impartiality
• Competence
• Responsibility
• Openness
• Confidentiality
• Responsiveness to complaints
• Risk-based approach

• Legal and contractual matters 
• Management of impartiality
• Liability and financing 

• Organizational structure and top management
• Operational control 

Resource requirements 

• Competence of personnel
• Personnel involved in the certification activities
• Use of individual external auditors and external technical experts
• Personnel records
• Outsourcing

Information requirements 

• Public information
• Certification documents
• Reference to certification and use of marks
• Confidentiality
• Information exchange between a certification body and its clients
• Process requirements
• Pre-certification activities
• Planning audits
• Initial certification
• Conducting audits
• Certification decision
• Maintaining certification
• Appeals
• Complaints
• Client records

Management system requirements for certification bodies

• Options
• Option A: General management system requirements
• Option B: Management system requirements in accordance with ISO 9001

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